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Casual Dining FAQs

All chicken we cook with is Halal and is slaughtered in a humane manner that is approved by the RSPCA. Lamb and Beef are not currently certified as Halal due to local sourcing. Please ask the team for more information on Halal options. Park House and the Dairy are unsuitable for those following an Halal Diet due to cooking methods.

Please ask to speak to a member of our team who’ll be able to help you. We cook from scratch in kitchens handling multiple allergens so there is a risk of cross-contamination so those with severe allergies should ask before eating. If you are on a Clever Cuisine Eating Plan please book a time to see our Head Chef so we can tailor our services to you. You are also welcome to ask our staff to change their gloves or wash their hands before serving you due to your allergies.

Park Eat, Wantage, St. Patrick’s and The Dairy have nut free kitchens that won’t take products that list nuts as an ingredient however, there remains a risk as many products used say they may contain or are produced in areas that handle nuts. Please remember we cannot stop people bringing products that contain nuts into our outlets and that Park Market sells pre-packed and sealed (off-site) items that contain nuts.

We love all feedback as it helps us improve our services. Please provide as much detail as possible, including where and when, as it really helps us. All our team members will give you their name if requested. Certain staff in some areas may only give you first name and initial for privacy reasons. Feel free to drop us an email , or we have feedback forms on our outlet pages.

Often you can – we serve smaller portions to help prevent food waste and encourage you to ask for more if you feel portions are too small. Exceptions to this are generally items that are sold by the item such as a Burger, a piece of fruit, pre-made sandwich, a Chicken Kiev etcetera or sold by weight or by container size. Our team are happy to advise you.

We definitely do! Please request a face to face meeting letting us know what you want to talk about and we’ll send the most appropriate and senior member of the team to talk to you. We are always happy to work with you to ensure you eat how you want to.

Many of the food items we sell take several hours to cook, and as they don’t come out of a packet, this does mean we run out of certain dishes. Our team use their knowledge of what sells and what doesn’t sell as well to try to get the numbers correct but this doesn’t always work.

We cook our food from scratch each day from the freshest ingredients we have available to us and are reducing the number of deep fat fryers across our sites using seasonal ingredients avoiding processed foods, bases, pastes, preservatives and so on. Our teams don’t like fryers as they are unpleasant to use and make you smell so we keep frying to a minimum. Currently this is very few items such as fried fish or chips. If you want to know if something is fried please ask the team.

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